It came off the truck damaged. Then dispatch stopped calling back.
A phone call is not a claim.
A certified claim letter is.
$39 $29 flat · About 5 minutes · No subscription
Mailed in 48h or your $29 back
What actually happens
7 quick questions. What they broke, what it was worth, who you kept calling.
Your items, your dates, your dollar amount — written up as a formal claim, not a complaint.
A legal professional reads your letter before anything is printed or mailed.
USPS Certified to the mover. They can't say the claim never came in.
Your letter is custom-drafted by AI trained on the Carmack Amendment and FMCSA claim rules, then reviewed by a licensed attorney. It itemizes the loss or damage, cites the carrier's federal liability, references its USDOT number, and demands payment under the coverage on your bill of lading.
USPS Certified Mail means the carrier must sign a green receipt on delivery — starting the 30-day acknowledgment clock under 49 CFR §370 and giving you court-grade proof of the date you filed.
A DIY claim form is easy for a mover to stall or ignore. A certified written claim citing the Carmack Amendment starts the 30-day acknowledgment and 120-day resolution deadlines in 49 CFR §370 — and preserves your right to sue before the deadline runs.
The carrier signs for your written claim. The 49 CFR §370 clock officially begins — with proof of the date it was received.
Within 30 days the carrier must acknowledge your written claim in writing under §370. A no-response is itself a documented compliance failure.
By day 120 the carrier must pay, decline, or make a firm settlement offer. Miss it, and you have leverage — plus an FMCSA complaint on record.
The signed delivery receipt is proof the claim was filed and dated — the foundation for every remedy under the Carmack Amendment.
If an interstate mover damaged, lost, overcharged, or held your goods, the Carmack Amendment gives you a federal basis to hold them liable. Jab drafts the certified demand that puts them on the clock.
| Option | Jab | DIY Claim Form | FMCSA Complaint | Attorney |
|---|---|---|---|---|
| Cost | Free | Free | $400+ | |
| Cites 49 U.S.C. §14706 | ✓ Always | ✗ Rarely | ✗ Logs it only | ✓ Usually |
| Attorney review | ✓ Included | ✗ None | ✗ None | ✓ Yes |
| USPS Certified Mail record | ✓ Included | Up to you | ✗ N/A | Sometimes |
| Starts the §370 30/120-day clock | ✓ Written & dated | Often ignored | ✗ No claim clock | ✓ Yes |
| Time to send | 5 minutes | Confusing forms | Weeks to review | Days to retain |
Answer a few questions on Jab. We generate a Carmack Amendment demand letter citing 49 U.S.C. §14706 and the carrier's claim-handling duties under 49 CFR §370, an attorney reviews it, and we mail it USPS Certified to the moving company within 48 hours. $29 flat — no subscription.
Under 49 CFR §370, an interstate carrier must acknowledge your written claim within 30 days of receiving it, and must pay, decline, or make a firm settlement offer within 120 days. A certified, dated demand starts that federal clock and creates proof of when the carrier received your claim.
The Carmack Amendment (49 U.S.C. §14706) makes an interstate motor carrier liable for the actual loss or damage to household goods it transports, and preempts most state-law defenses. Citing it in a certified demand puts the mover on notice under the federal law it is regulated by — leverage a generic complaint doesn't carry.
It depends on the liability coverage on your bill of lading. Released-value protection is the free default at 60¢ per pound per article; full-value protection makes the carrier liable for the item's replacement value. In the wizard you tell us which coverage you elected, and your letter demands the amount owed under that level and 49 U.S.C. §14706.
A carrier's own claim form is easy to stall or lose. A written, attorney-reviewed demand citing 49 U.S.C. §14706 and the 30-day/120-day deadlines in 49 CFR §370 — sent USPS Certified with a signed receipt — creates a dated federal record and references the carrier's USDOT number and FMCSA oversight. That's leverage a DIY form lacks.
If we can't mail your letter USPS Certified within 48 hours, full refund. If you receive your letter and feel it doesn't accurately reflect your claim, contact support — we'll either revise or refund.
5 minutes to start. USPS Certified Mail to the carrier within 48 hours. $29 flat — or your money back.
Send My Demand Letter — $29 →The deadline that applies, what the statute says happens when it is missed, and the code section so you can read it yourself.
See the federal moving-claim rules →